The pandemic has set the wheels of paperless banking in motion, especially in the middle-east. So much so, that people are readily accepting branchless, paperless swipes without having to imagine queuing up at the banks for anything small or big. This adoption of contactless payments and banking continues to redefine the industry — as we transition into the new year and perhaps, the second post-covid era.

Well, that calls for a lot more attention on improving customer experience on one end and strengthening online identity verification, digital onboarding, and fraud prevention on the other – for the banks and financial institutions. We need a much stronger digital ecosystem. How do we achieve that?

In order for the banking and financial institutions to drive and transition through the rapidly changing environments, there is a need to combine innovation, technology, and domain expertise. Before helping you find the right people who could achieve this for you, let us take a quick dive into what this changing landscape expects you to understand.